RPA Operations & Support Analyst (Automation Career Track)

Sofia, Bulgaria (Hybrid)

RPA Operations & Support Analyst (Automation Career Track)

Sofia, Ref №: RPAOS0326G

KPMG in Bulgaria is part of a global network of professional services firms. We are expanding our RPA (Robotic Process Automation) environment and strengthening the operational and governance layer behind it.

We are seeking a motivated RPA Operations & Support Analyst with a passion for learning to join our team. This role combines operational, administrative, and coordination responsibilities within our automation landscape. It is a structured entry point into Automation Engineering, with the opportunity to gradually transition toward development responsibilities (up to 50% development over time for motivated candidates).


Key Responsibilities (Initial Phase):

RPA Operations & Monitoring

  • Monitor production bot runs
  • Investigate and document incidents
  • Track SLAs and operational metrics
  • Perform root cause documentation

Governance & Administration

  • Maintain operational tables and tracking files
  • Manage access requests and permissions
  • Register and onboard new clients/process users
  • Maintain structured documentation
  • Ensure compliance with internal procedures

Business Coordination

  • Communicate with business departments using the robots
  • Handle non-development related questions and requests
  • Act as first-level operational contact
  • Escalate technical issues to developers when necessary

 

What We Are Looking For:

  • University degree (completed or in progress) in computer science, information technology, or a related discipline
  • Strong structured and process-oriented thinking
  • Excellent organizational skills
  • High attention to detail
  • Professional written and verbal communication skills in English and Bulgarian
  • Ability to manage multiple administrative streams
  • Calm and structured approach to operational issues
  • Genuine interest in automation and process optimization


Nice to have:

  • Basic Python or SQL knowledge
  • Experience with ITSM / ticketing systems
  • Experience with monitoring tools
  • Understanding of governance or compliance processes
  • Advanced Excel knowledge


At KPMG, we want you to feel balanced and supported in your career. Here’s what we offer:

  • Work-Life Balance: Hybrid working, flexible hours, and extra holidays.
  • Learning Opportunities: Onboarding program, certification support, online and on-site courses
  • Career Development: Structured performance development; performance-based promotions.
  • Considerate Remuneration Package: Regular salary increases and performance bonuses, referral bonus.
  • Wellbeing program: Food vouchers, additional health insurance, sport card, corporate discounts, fresh fruit, and team buildings.
  • Transportation: Fuel vouchers, public transport card.


Join Us! Your degree. Your future. Your opportunity.

Take the first step and apply now to #MakeTheDifference.


KPMG has committed to achieve net-zero carbon emissions by 2030 as per Our Impact Plan. We have also committed to advocate for equal opportunity, protecting the physical and mental health of our people, supporting education and lifelong learning in our communities. We act lawfully, ethically and in the public interest.

Your application package will be treated with strict confidentiality. Only shortlisted applicants will be contacted. Some of the information that you provide upon submission of your application is personal data and is covered by the special protection regime under the General Data Protection Regulation (EU 2016/679). KPMG may process your personal data for the purpose of search and selection of suitable candidates for the position as set out above. Your personal data will be stored during the recruitment campaign and afterwards upon your explicit consent or as required by the applicable law. Additional information about the personal data we process in recruitment campaigns, legal reasons and purposes for processing, your rights and other useful information can be found in our Privacy Statement for job applicants. Please read it carefully before submitting your application.

© 2026 KPMG Bulgaria OOD, a Bulgarian limited liability company and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.

RPA Operations & Support Analyst (Automation Career Track)

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RPA Operations & Support Analyst (Automation Career Track)

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